AURORA CERAMIC ARTDesign custom pet accessories

Every order is carefully prepared with quality and attention to detail.

Personalized products are handcrafted based on your pet photo and custom details, while in-stock items are carefully inspected before shipping.

Personalized orders typically require up to 3 business days for production before shipping.

Standard shipping typically takes 6–12 business days after dispatch.

Express shipping typically takes 5–8 business days after dispatch and is available at checkout for an additional fee.

Free shipping is available on orders over $150.

We want you to love every order from Pingo Pets.

Personalized Products

Because personalized items are custom-made based on your uploaded pet photo, pet name, or other custom details, they cannot be returned or exchanged unless:

• the item arrives damaged
  
• the item has a manufacturing defect
  
• we made an error in your customization
  

Non-Personalized Products

Standard (non-customized) products may be returned within 30 days after delivery if unused and in their original condition.